Company Details:
- Business Name: Indraveen Technologies
- Business Location: Selaiyur, Chennai - 600073, Tamil Nadu, India
- Business Contact: +91 79047 54545
- Contact Email: support@indraveentech.in
1. NO REFUND POLICY
All subscription payments are Generally Non-Refundable. However, when you cancel your subscription:
- You retain full access to all features until the end of your current billing period.
- Your subscription will not auto-renew after the current period ends.
- No refund will be issued for the remaining time in your billing period.
Refunds may be available in the exceptional circumstances described in Section 4, or where a refund or other remedy cannot lawfully be excluded.
2. WHY WE DON'T OFFER REFUNDS
We provide a 14-day free trial with full access to all features before you commit to a paid subscription.
- This gives you ample time to evaluate the Service.
- Once you subscribe, you receive immediate value by using the Service for the entire billing period, even after cancellation.
Example: If you subscribe on January 15 and cancel on February 10, you continue using Thodar until February 15 (end of your billing cycle). No refund is issued, but you get full value for your payment.
This policy applies to all subscription plans (Starter and Platinum).
3. SUBSCRIPTION CANCELLATION
You can cancel your subscription at any time from your account dashboard or by contacting us at support@indraveentech.in.
How cancellation works:
- You retain full access to all features until the end of your current billing period.
- Your subscription will not auto-renew after the current period ends.
- You can continue using the Service until the expiration date.
- No refund will be issued for the remaining days or months of your current billing period.
Example 1 (Monthly Plan): If you subscribe on January 15 and cancel on February 10, you will have full access until February 15 (end of your billing cycle). You will not be charged on February 15, and no refund will be issued for the period between February 10 and February 15.
Example 2 (Yearly Plan): If you purchase a yearly plan on January 1, 2025 for ₹6,999 and cancel on June 1, 2025, you will have full access until January 1, 2026. You will not be charged on January 1, 2026. No refund will be issued for the remaining 7 months (June 2025 to December 2025).
4. EXCEPTIONS TO NO-REFUND POLICY
We may, at our discretion, issue full or partial refunds in the following exceptional circumstances, subject to applicable law:
4.1 Duplicate Charges
If you are accidentally charged twice for the same subscription due to a technical error, we will refund the duplicate charge within 7 business days.
4.2 Billing Errors
If we incorrectly charge you due to an error on our part, such as charging the wrong amount or the wrong subscription plan, we will refund the incorrectly charged amount within 7 business days after confirming the error.
If you believe a charge was unauthorized, please contact us immediately so that we can investigate the transaction and, where appropriate, coordinate with the payment provider.
4.3 Extended Service Outage
If the Thodar Service is completely unavailable for more than 14 consecutive days due to issues within our direct control, you may request a prorated refund for the affected period, subject to our verification of the outage and the applicable billing period.
Not eligible for refunds:
- Outages caused by third-party providers (Railway, Neon Database, Cloudflare, Razorpay).
- Internet service provider issues.
- Force majeure events (natural disasters, cyberattacks, government actions).
- Scheduled maintenance (notified in advance).
- Your device or browser issues.
4.4 Service Discontinuation
If we decide to permanently discontinue the Thodar Service, we will provide at least 90 days' advance notice where reasonably practicable and issue prorated refunds for any prepaid subscription fees covering the period after the discontinuation date.
To request assistance regarding a refund arising from service discontinuation, contact support@indraveentech.in.
Outage Refund Requests: Requests under Section 4.3 should be submitted within 7 days after the affected service period ends, together with reasonable supporting information regarding the outage.
5. HOW TO REQUEST A REFUND (FOR EXCEPTIONS ONLY)
If you believe you qualify for a refund under the exceptions listed in Section 4, please contact us within the applicable period specified for that exception, or as soon as reasonably practicable if no specific period is stated.
- Email: support@indraveentech.in
- Subject Line: Refund Request - [Your Account Email]
Include the following information in your email:
- Your registered email address
- Razorpay transaction ID or payment receipt
- Date of the charge
- Amount charged
- Detailed reason for refund request
- Supporting evidence (screenshots, error messages, etc.)
Response Time: We will review your refund request and normally respond within 7 business days.
Refund Processing Time: If your refund is approved, we will initiate the refund within 7–10 business days and use the original payment method where supported by the payment provider.
Important: The time taken for the refund to appear in your account may vary depending on your bank, card issuer, UPI provider, or other payment provider.
6. PAYMENT FAILURES AND DISPUTES
6.1 Failed Subscription Renewals
If your subscription renewal payment fails due to insufficient funds, expired card, or other payment issues:
- Razorpay will automatically retry the payment 3-4 times over several days.
- You will receive email notifications about the failed payment.
- If all retry attempts fail, your account will be downgraded to read-only access.
- No refund is applicable as no successful charge was made.
To restore access: Update your payment method in your account dashboard and manually reactivate your subscription.
6.2 Payment Disputes and Chargebacks
If you initiate a chargeback or payment dispute, we may suspend the affected account while the dispute is investigated and resolved.
If the payment dispute is resolved in your favor, we will honor the resulting decision. If it is resolved in our favor, any outstanding amount may need to be settled before full account access is restored.
If you have a billing dispute, please contact us at support@indraveentech.in before initiating a chargeback where reasonably practicable, so that we have an opportunity to investigate and resolve the issue.
7. FREE TRIAL TERMS
The 14-day free trial is completely free - no payment is required to start.
- No credit card or payment information is required to activate the free trial.
- You will not be automatically charged at the end of the trial.
- To continue using Thodar after the trial expires, you must manually subscribe to a paid plan.
- No refunds are applicable for free trials since no payment is made.
8. SUBSCRIPTION EXPIRATION
When your paid subscription expires (due to non-renewal or cancellation):
- Your account will be downgraded to read-only access.
- You can view all existing data (customers, jobs, invoices).
- You can export your data in JSON format.
- You cannot create new jobs, invoices, or upload photos.
- Your data will be retained for 30 days, then your account will be marked inactive.
- Certain invoice, payment, transaction, and accounting records may be retained for up to 7 years, or for any longer period required under applicable tax, accounting, or other legal requirements, as described in our Privacy Policy.
- No refunds are issued when subscriptions expire.
9. PRICING CHANGES
We reserve the right to change our subscription pricing at any time with 30 days advance notice.
How pricing changes affect you:
- Existing subscribers will be notified via email 30 days before any price change.
- Price changes will apply only after your current billing period ends.
- You will have the option to cancel your subscription before the price increase takes effect.
- No refunds will be issued if you cancel due to a price increase.
10. CONTACT INFORMATION
If you have questions about this Refund Policy or need assistance with billing issues, please contact us:
Indraveen Technologies
Business Location: Selaiyur, Chennai - 600073, Tamil Nadu, India
Business Contact: +91 79047 54545
Email: support@indraveentech.in
Support Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST
Response Time: Within 1–2 business days
For payment-related queries, you may also contact Razorpay support directly through their website.
11. CHANGES TO THIS REFUND POLICY
We reserve the right to modify this Refund Policy from time to time. Changes will become effective from the Effective Date stated in the updated policy.
We will notify you of material changes via:
- Email notification to your registered email address.
- Prominent notice on our website or app.
- Update to the "Last Updated" date at the top of this document.
The updated Refund Policy will apply from its stated Effective Date. Where appropriate, we will provide notice of material changes before they take effect.
12. GOVERNING LAW
This Refund Policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu, India.
ACKNOWLEDGMENT
By subscribing to any paid plan on Thodar, you acknowledge that you have read and understood this Refund and Cancellation Policy. This Policy should be read together with the Thodar Terms of Service and Privacy Policy.
END OF REFUND AND CANCELLATION POLICY