Terms of Service

1. INTRODUCTION AND ACCEPTANCE

Welcome to Thodar, a job management platform for small businesses in India.

These Terms of Service ("Terms", "Agreement") govern your access to and use of the Thodar Progressive Web Application and website (collectively, the "Service") provided by Indraveen Technologies.

By creating an account, installing the app, or using any part of the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Service.

Company Details:

• Business Name: Indraveen Technologies
• Business Location: Selaiyur, Chennai - 600073, Tamil Nadu, India
• Business Contact: +91 79047 54545
• Contact Email: support@indraveentech.in
• Website: https://www.indraveentech.in

Governing Law: These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu.

2. ELIGIBILITY AND ACCOUNT REQUIREMENTS

2.1 Age Requirement

You must be at least 18 years of age to create an account and use the Service.

Thodar is designed for business use and involves generating invoices and handling customer data. The Service is not intended for individuals under 18 years of age.

2.2 Account Registration

To use the Service, you must:

• Provide accurate, complete, and current information during registration
• Provide a valid email address (this will be your login credential)
• Create a strong password or authenticate via Google OAuth
• Provide your business name, address, and GST details (if applicable)
• Maintain and promptly update your account information to keep it accurate

2.3 Account Security

You are solely responsible for:

• Maintaining the confidentiality of your password and login credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access or security breach
• Logging out from shared or public devices

We are not liable for any loss or damage arising from your failure to secure your account. You agree to immediately notify us at support@indraveentech.in if you suspect any unauthorized use of your account.

2.4 One Account Per Business

Each business entity may maintain only one active account. Creating multiple accounts to circumvent usage limits, extend free trials, or evade payment obligations is strictly prohibited and may result in immediate termination of all associated accounts without refund.

3. SERVICE DESCRIPTION

3.1 What Thodar Provides

Thodar is an offline-first Progressive Web Application (PWA) that enables small businesses to:

• Manage customer records
• Create and track service jobs and repair workflows
• Upload photos of devices, vehicles, or service items
• Generate GST-compliant and non-GST invoices
• Record payments (cash, UPI, card transactions)
• Work offline and sync data automatically when online
• Export business data in JSON format
• Manage multiple staff members with individual logins
• Access the Service in English and Tamil languages

3.2 Offline-First Architecture

Thodar is designed to work offline. This means:

• Data is stored locally on your device using browser IndexedDB
• You can create jobs, invoices, and manage workflows without an internet connection
• Data automatically syncs to our servers when you reconnect to the internet
• Unsynced local data will not be recoverable if you lose your device or clear browser data

Important: You are responsible for regularly syncing your data when online. We are not liable for data loss due to device failure, browser data clearing, or failure to sync.

3.3 Service Availability

We strive to provide reliable and continuous access to the Service, but we do not guarantee uninterrupted availability. The Service may be temporarily unavailable due to:

• Scheduled maintenance (we will notify you in advance when possible)
• Emergency maintenance or security updates
• Third-party infrastructure issues (Railway, Neon Database, Cloudflare)
• Force majeure events (natural disasters, internet outages, etc.)

We make reasonable efforts to maintain service uptime but do not provide specific Service Level Agreements (SLAs) at this time. As a start-up, we rely on third-party infrastructure providers and cannot guarantee 100% uptime.

4. SUBSCRIPTION PLANS AND PRICING

4.1 Available Plans

Thodar offers the following subscription tiers:

Thodar provides various subscription tiers, including but not limited to Free Trial, Starter, and Platinum. Comprehensive details regarding the specific features, storage limitations, and permissible user capacity for each plan are enumerated on our Pricing Page, accessible at [https://thodar.indraveentech.in]. We retain the unilateral right to amend the features and limitations associated with these plans. Any such modifications shall become effective for your account at the commencement of your subsequent billing cycle.

Current Pricing: For current subscription prices, billing cycles, and any promotional offers, please visit our Pricing Section in our website at [https://thodar.indraveentech.in]. All prices are inclusive of applicable GST at prevailing rates and are listed in Indian Rupees (INR).

Price Changes: We reserve the right to change subscription pricing at any time. Existing subscribers will be notified of price changes via email at least 30 days before the new pricing takes effect. Price changes will apply only after your current billing period ends. You may cancel your subscription before the price change takes effect if you do not agree to the new pricing.

4.2 Pricing and GST

• All prices displayed on our website are inclusive of applicable GST as per current Indian tax laws
• GST rates are set by the Government of India and may change without notice
• If GST rates change, we will adjust pricing accordingly to remain compliant with tax laws
• Prices are in Indian Rupees (INR)
• We reserve the right to change pricing with 30 days advance notice to existing subscribers
• Existing subscribers will be notified of price changes via email
• Price changes will apply only after your current billing period ends

4.3 Free Trial Terms

• The 14-day free trial is available once per business
• No credit card is required to start the trial
• Trial automatically expires after 14 days
• To continue using the Service after trial expiration, you must subscribe to a paid plan
• Creating multiple accounts to extend free trial is prohibited and may result in account termination

4.4 Billing and Payment

• Subscriptions are billed in advance on a monthly or yearly basis
• Billing occurs on the same day each month (monthly plans) or year (yearly plans)
• Payments are processed securely through Razorpay Payment Gateway
• We do not store your credit card, debit card, or bank account details
• All payment information is handled directly by Razorpay (PCI-DSS compliant)

4.5 Auto-Renewal

• All subscriptions automatically renew at the end of each billing period unless cancelled
• You will receive an email notification 7 days before your subscription renews
• You are responsible for cancelling your subscription before the renewal date if you do not wish to continue
• If your payment method fails during auto-renewal, we will attempt to process payment again according to Razorpay's retry schedule

4.6 Payment Failures

If a subscription payment fails:

• Razorpay will automatically retry payment processing (typically 3-4 attempts over several days)
• You will receive email notifications about failed payment attempts
• If all retry attempts fail, your account will be immediately downgraded to read-only access
• In read-only mode, you can view and export data but cannot create new jobs or invoices
• To restore full access, you must update your payment method and manually reactivate your subscription

4.7 Subscription Cancellation

• You may cancel your subscription at any time from your account dashboard
• Cancellation takes effect at the end of your current billing period
• You will retain full access to all features until the end of your current billing period
• After cancellation, your subscription will not auto-renew
• You may reactivate your subscription at any time before it expires
• Example (Monthly): If you subscribe on January 15 and cancel on February 10, you will have full access until March 15 (end of February billing cycle). Your subscription will not renew on March 15.
• Example (Yearly): If you subscribe on January 1, 2025 and cancel on June 1, 2025, you will have full access until January 1, 2026. Your subscription will not renew on January 1, 2026.

4.8 Refund Policy

We do not generally offer refunds for subscription fees. Payments are non-refundable except where expressly stated in these Terms, where we approve an exception under this Section, or where a refund or other remedy cannot lawfully be excluded.

Why no refunds:

• The 14-day free trial allows you to fully test the Service before committing to a paid plan
• You retain full access to all features until the end of your paid billing period even after cancellation
• Our pricing is significantly lower than industry standards for similar job management software

Exceptions: We may, at our sole discretion, issue refunds in cases of:

• Duplicate charges due to technical errors
• Billing errors on our part
• Service unavailability for extended periods (more than 14 consecutive days)

To request a refund exception, contact support@indraveentech.in with your transaction details.

4.9 Subscription Expiration

When your subscription expires (due to non-payment or cancellation):

• Your account will be immediately downgraded to read-only access
• You can view all existing data (customers, jobs, invoices)
• You can export your data in JSON format
• You cannot create new jobs, invoices, or upload photos
• You cannot add or edit customer records
• Unsynced local data will not sync to our servers
• Your data will be retained for 30 days in read-only state

After 30 days of expiration: Your account will be marked inactive. Certain transaction, invoice, accounting, and other records may be retained for the period required under applicable tax, accounting, and other legal requirements, as described in our Privacy Policy.

5. USER RESPONSIBILITIES AND ACCEPTABLE USE

5.1 Your Responsibilities

You agree to:

• Use the Service only for lawful business purposes
• Provide accurate information when creating customer records
• Ensure that you have a lawful basis for collecting and processing your customers' personal data, including obtaining consent where required.
• Comply with the Digital Personal Data Protection Act, 2023 (DPDPA) in your capacity as Data Fiduciary
• Handle customer data requests (access, deletion, correction) directly with your customers
• Secure your device with a strong PIN, password, or biometric lock
• Regularly sync your data when online to prevent data loss
• Download important photos before the 90-day auto-deletion period
• Keep your business profile information (name, address, GSTIN) accurate and up-to-date
• Notify us immediately of any security breaches or unauthorized access

5.2 Prohibited Uses

You agree NOT to:

• Use the Service for any illegal, fraudulent, or unauthorized purpose
• Violate any laws in your jurisdiction (including but not limited to GST laws, tax laws, consumer protection laws)
• Impersonate any person or entity or falsely state your affiliation with any person or entity
• Upload or transmit viruses, malware, or any malicious code
• Attempt to gain unauthorized access to our servers, databases, or other users' accounts
• Use automated tools (bots, scrapers, crawlers) to access the Service
• Reverse engineer, decompile, disassemble, or create derivative works of the Service
• Copy, reproduce, modify, or distribute any part of the Service without our written permission
• Remove or alter any copyright, trademark, or proprietary notices
• Use the Service to send spam, unsolicited marketing, or phishing messages
• Engage in competitive analysis, benchmarking, or building a competing product
• Share your account credentials with unauthorized third parties
• Resell or sublicense access to the Service without our written permission
• Upload offensive, defamatory, obscene, or illegal content
• Harass, abuse, or threaten other users or our support staff

5.3 Data Fiduciary Obligations

Important: When you use Thodar to store your customers' personal data, YOU are the Data Fiduciary and WE act as the Data Processor for that data, to the extent applicable under the DPDPA 2023.

This means YOU are responsible for:

• Ensuring that you have a lawful basis for collecting and processing your customers' personal data, including obtaining consent where required.
• Providing any notice to your customers that is required under applicable law.
• Handling data subject requests (access, deletion, correction) from your customers.
• Complying with applicable obligations under the DPDPA 2023 and other applicable data protection laws.
• Notifying your customers of personal data breaches where required by applicable law.
• Maintaining appropriate records of your processing activities and consent where consent is the applicable basis for processing.

We process your customers' data only as instructed by you through the functionality of the Service and in accordance with our Privacy Policy and applicable law.

We do not use your customers' data for our own independent purposes except where permitted or required by applicable law.

5.4 Indemnification

You agree to indemnify, defend, and hold harmless Indraveen Technologies, its directors, officers, employees, and agents from any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from:

• Your violation of these Terms
• Your violation of any law or regulation
• Your violation of any third-party rights (including intellectual property rights, privacy rights)
• Your failure to obtain proper consent from your customers
• Your misuse of customer data entered into Thodar
• Your failure to comply with DPDPA 2023 or other data protection laws
• Unauthorized access to customer data due to your failure to secure your account or device
• Any content you upload or transmit through the Service

We are not liable for how you collect, use, or share customer data outside of Thodar's intended functionality.

6. INTELLECTUAL PROPERTY RIGHTS

6.1 Our Intellectual Property

The Service, including all software, code, designs, graphics, logos, text, and documentation, is owned by Indraveen Technologies and is protected by Indian and international copyright, trademark, and intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable license to:

• Access and use the Service for your business purposes
• Install the Progressive Web App on your devices
• Use the Service in accordance with these Terms

You do NOT have the right to:

• Copy, modify, distribute, sell, or lease any part of the Service
• Reverse engineer, decompile, or disassemble the Service
• Remove or alter any proprietary notices or labels
• Use our trademarks, logos, or branding without written permission
• Create derivative works based on the Service

6.2 Your Data Ownership

You retain full ownership of all data you enter into Thodar, including:

• Customer records (names, phone numbers, addresses, emails)
• Job descriptions, service notes, and workflow data
• Photos uploaded to the Service
• Invoice and payment records
• Business profile information

You grant us a limited license to:

• Store, process, and transmit your data as necessary to provide the Service
• Create backups of your data for disaster recovery
• Use anonymized, aggregated data for analytics and service improvement (we will never share identifiable customer data)

You can export your data at any time in JSON format.

Upon account deletion, data will be handled in accordance with the retention and deletion periods described in our Privacy Policy. Where appropriate and technically feasible, personal identifiers will be anonymized when they are no longer required for the relevant legal or business purpose.

You retain ownership of any data you have exported from the Service.

6.3 Feedback and Suggestions

If you provide us with feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate such feedback into the Service without any obligation to compensate you.

7. DATA SECURITY AND PRIVACY

7.1 Privacy Policy

Your use of the Service is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal data in accordance with the Digital Personal Data Protection Act, 2023 (DPDPA).

Please read our Privacy Policy carefully. The Privacy Policy explains how personal data is processed in connection with the Service and forms part of these Terms to the extent applicable.

7.2 Device Security Responsibility

Thodar is an offline-first PWA that stores data locally on your device using IndexedDB. This local data is not encrypted at rest by the app.

You are solely responsible for securing your device:

• Use a strong device lock (PIN, password, fingerprint, face unlock)
• Enable device-level encryption (available on most modern smartphones)
• Do not leave your device unlocked in public places
• Do not allow unauthorized persons to access your device

We are not liable for data breaches or unauthorized access resulting from:

• Lost or stolen devices that were not secured with a device lock
• Sharing your device with unauthorized persons
• Failure to enable device-level encryption
• Malware or viruses on your device due to installing untrusted apps

7.3 Data Breach Notification

In the event of a personal data breach affecting our systems or third-party infrastructure used to provide the Service, we will take appropriate steps to contain, investigate, and remediate the breach.

Where required by applicable law:

• We will notify the relevant regulatory authority within the applicable prescribed timeframe.
• We will notify affected Data Principals without delay where required.
• We will provide information about the nature of the breach and the measures taken or proposed to mitigate its effects.
• We will cooperate with relevant regulatory authorities and take reasonable steps to prevent recurrence.

If your device is lost or stolen, you must notify us immediately at support@indraveentech.in so we can help secure your account.

8. DATA RETENTION AND DELETION

8.1 Data Retention Periods

• Account and Business Data: Retained while your account remains active and for as long as reasonably necessary to provide the Service, meet legal obligations, resolve disputes, enforce agreements, and maintain necessary business records.
• Customer Records and Job Data: Retained while your account remains active and for as long as reasonably necessary for the purposes described above.
• Invoice and Payment Records: Certain transaction, invoice, and accounting records may be retained for up to 7 years, or for any longer period required under applicable tax, accounting, or other legal requirements.
• Photos of Devices/Vehicles: Auto-deleted after 90 days of upload.
• Invoice PDF Files: Auto-deleted after 180 days. Invoice PDFs can be regenerated from retained invoice data where applicable.

8.2 Account Deletion

You may request account deletion at any time by emailing support@indraveentech.in with the subject "Account Deletion Request."

Upon account deletion:

• Your account will be deactivated within 30 days.
• You will receive a final data export in JSON format where technically available.
• Certain invoice, payment, transaction, and accounting records may be retained for up to 7 years, or for any longer period required under applicable law.
• All other personal data will be permanently deleted after 30 days, subject to applicable legal, security, dispute-resolution, or other legitimate retention requirements.
• Photo and invoice PDF files will be deleted from cloud storage in accordance with the applicable deletion process.

Where retained records no longer require personal identifiers, we will anonymize those identifiers where appropriate and technically feasible.

9. THIRD-PARTY SERVICES

9.1 Payment Gateway

Payments are processed by Razorpay, a third-party payment gateway regulated by the Reserve Bank of India (RBI). By subscribing to a paid plan, you agree to Razorpay's Terms of Service and Privacy Policy. We do not store your payment card details. All payment information is handled directly by Razorpay's PCI-DSS compliant infrastructure.

9.2 Third-Party Infrastructure

The Service relies on third-party infrastructure providers, including:

• Neon Database (PostgreSQL hosting)
• Railway (application hosting)
• Cloudflare R2 (file storage)
• Centrifugo (real-time sync)
• Resend (email delivery)

We are not responsible for:

• Service outages caused by third-party infrastructure failures
• Data breaches at third-party providers (though we select providers with strong security practices)
• Changes to third-party pricing or terms that may affect the Service

We reserve the right to change infrastructure providers at any time to improve performance, reduce costs, or comply with Indian data localization laws. You will be notified if we switch to a provider in a different country.

9.3 Google OAuth

If you sign in with Google, you agree to Google's Terms of Service and Privacy Policy. We receive only your email address, name, and profile picture from Google. We do not have access to your Google password or other Google account data.

10. DISCLAIMERS AND WARRANTIES

10.1 "AS IS" Service

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
• Warranties that the Service will be uninterrupted, error-free, secure, or virus-free
• Warranties regarding the accuracy, reliability, or completeness of data
• Warranties that defects will be corrected or that the Service will meet your requirements

10.2 No Professional Advice

The Service is a software tool for job management and invoicing. We do not provide:

• Legal advice (including GST compliance advice)
• Accounting or tax advice
• Business consulting services

You are responsible for ensuring your business complies with all applicable laws, including GST Act, Income Tax Act, and consumer protection laws. We recommend consulting with a qualified chartered accountant or tax professional for compliance matters.

10.3 Data Loss Disclaimer

While we implement reasonable security measures and backup procedures, we do not guarantee that your data will never be lost. Potential causes of data loss include:

• Device failure, loss, or theft (for unsynced local data)
• Browser data clearing or cache deletion
• Third-party infrastructure failures
• Catastrophic server failures or natural disasters
• Your failure to sync data regularly when online

You are responsible for:

• Regularly syncing your data when online
• Exporting backups of critical data
• Downloading important photos before 90-day auto-deletion

WE STRONGLY RECOMMEND EXPORTING YOUR DATA REGULARLY AS A PRECAUTION.

10.4 Offline Functionality Limitations

Offline functionality depends on your browser's support for Progressive Web App features, IndexedDB, and Service Workers. We do not guarantee:

• That offline functionality will work on all devices or browsers
• That Service Workers will always function correctly
• That local data will persist indefinitely (browser may clear data if storage is low)

Supported browsers: Chrome (Android), Safari (iOS), Edge, Firefox. Optimal experience requires modern browser versions.

11. LIMITATION OF LIABILITY

11.1 Liability Cap

TO THE FULLEST EXTENT PERMITTED BY LAW: Our total liability to you for any claims arising out of or related to these Terms or the Service shall not exceed the greater of:

• The total amount of fees paid by you to us in the 12 months immediately preceding the event giving rise to the claim, OR
• ₹10,000 (Ten Thousand Rupees)

Examples:

• If you paid ₹6,999 for a yearly plan, our maximum liability is ₹6,999 (whichever is greater)
• If you are on a free trial and paid ₹0, our maximum liability is ₹10,000

This liability cap does not apply to:

• Our gross negligence or wilful misconduct
• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Liability that cannot lawfully be excluded or limited under applicable law.

This limitation applies regardless of the form of action, whether in contract, tort (including negligence), strict liability, or otherwise.

11.2 Exclusion of Consequential Damages

TO THE FULLEST EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, business opportunities, or goodwill
• Loss of data or cost of procurement of substitute services
• Business interruption or downtime
• Damage to reputation
• Third-party claims against you

This exclusion applies even if:

• We have been advised of the possibility of such damages
• The limited remedies fail of their essential purpose

11.3 Force Majeure

We are not liable for any failure or delay in performing our obligations due to events beyond our reasonable control, including:

• Natural disasters (floods, earthquakes, pandemics)
• War, terrorism, civil unrest
• Government actions, laws, or regulations
• Internet outages or telecommunications failures
• Power failures or data center outages
• Cyberattacks or hacking attempts
• Third-party infrastructure provider failures

11.4 User Indemnification

As stated in Section 5.4, you agree to indemnify and hold us harmless from claims arising from your use of the Service, your violation of these Terms, or your violation of any law or third-party rights.

12. MODIFICATIONS TO TERMS AND SERVICE

12.1 Changes to Terms of Service

We reserve the right to modify these Terms at any time. Changes will be effective 30 days after we notify you via email. When we update these Terms:

• We will send an email notification to your registered email address
• The "Last Updated" date at the top of this document will be changed
• The updated Terms will be posted on our website

Your continued use of the Service after the 30-day notice period constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service and cancel your subscription before the effective date.

12.2 Changes to Service Features

We reserve the right to:

• Add, modify, or discontinue any features of the Service at any time
• Change pricing for new subscribers (existing subscribers will be notified 30 days in advance)
• Migrate to different infrastructure providers
• Update the Progressive Web App with new versions

We will make reasonable efforts to:

• Notify you of major feature changes via email or in-app notifications
• Provide migration guides if significant functionality changes
• Minimize disruption to your workflow

We do not guarantee:

• That any specific feature will remain available indefinitely
• Backward compatibility with all older app versions
• That updates will not introduce bugs (we will fix bugs promptly when reported)

12.3 Service Discontinuation

If we decide to discontinue the Service entirely:

• We will provide at least 90 days advance notice via email
• You will have full access to export all your data before discontinuation
• We will provide instructions for migrating to alternative solutions
• Prepaid subscriptions will be refunded on a pro-rata basis for unused months

13. TERMINATION

13.1 Termination by You

You may terminate your account at any time by:

• Cancelling your subscription from your account dashboard
• Emailing us at support@indraveentech.in with subject "Account Deletion Request"

Upon termination:

• Your subscription will remain active until the end of your current billing period
• You can export your data before termination takes effect
• After termination, your account will be downgraded to read-only for 30 days
• After 30 days, your account will be deactivated. Certain transaction, invoice, accounting, and other records may be retained for the period required under applicable tax, accounting, and other legal requirements, as described in our Privacy Policy.

13.2 Termination by Us

We reserve the right to suspend or terminate your account immediately, without refund, if:

• You violate these Terms of Service
• You engage in illegal activities using the Service
• You commit payment fraud or use stolen payment methods
• You create multiple accounts to evade payment or extend free trials
• You abuse, harass, or threaten other users or our support staff
• You attempt to hack, reverse engineer, or compromise the Service
• Your account remains in payment failure status for more than 30 days
• We receive a court order or legal demand requiring termination
• We discontinue the Service entirely (with 90 days notice)

Upon termination by us:

• You will receive an email notification explaining the reason for termination
• For violations (fraud, abuse, illegal activity): You will have 7 days to export your data before access is revoked
• For payment failure or non-renewal: You will have 30 days of read-only access to export your data
• No refunds will be issued for prepaid subscriptions if termination is due to your violation of Terms
• You may appeal the termination by contacting support@indraveentech.in within 7 days

13.3 Effect of Termination

Upon termination of your account:

• Your license to use the Service is immediately revoked
• You must stop using the Service and uninstall the PWA from your devices
• All local data stored on your devices may be deleted by your browser
• Server-side data will be retained and deleted in accordance with the retention and deletion periods described in our Privacy Policy.
• Where retained records no longer require personal identifiers, we will anonymize those identifiers where appropriate and technically feasible.

Sections that survive termination: Sections 5.4 (Indemnification), 6 (Intellectual Property), 10 (Disclaimers), 11 (Limitation of Liability), 14 (Dispute Resolution), and 15 (General Provisions) shall survive termination.

14. DISPUTE RESOLUTION AND GOVERNING LAW

14.1 Governing Law

These Terms are governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

14.2 Jurisdiction

Any disputes arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu, India.

14.3 Dispute Resolution Process

Before filing any legal action, you agree to first attempt to resolve disputes informally by contacting us at support@indraveentech.in. We will attempt to resolve the dispute within 30 days.

If informal resolution fails:

• You may file a complaint with the Data Protection Board of India (for data protection matters)
• You may file a consumer complaint under the Consumer Protection Act, 2019
• You may file a civil suit in the courts of Chennai, Tamil Nadu

14.4 Individual Claims

To the extent permitted by applicable law, you agree to pursue any claim arising from or relating to your use of the Service on an individual basis and not as part of a class, representative, or collective proceeding.

Nothing in these Terms limits any statutory right or remedy that cannot lawfully be waived or restricted.

14.5 Limitation Period

Any claim arising from or relating to these Terms or the Service will be subject to the limitation periods prescribed by applicable Indian law.

Nothing in these Terms is intended to exclude or shorten any statutory limitation period that cannot lawfully be excluded or shortened.

15. GENERAL PROVISIONS

15.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Indraveen Technologies regarding the Service and supersede all prior agreements, understandings, and communications.

15.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court, the remaining provisions shall continue in full force and effect.

15.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by us.

15.4 Assignment

You may not assign or transfer these Terms or your account to any third party without our written consent. We may assign these Terms to any successor entity in the event of a merger, acquisition, or sale of assets.

15.5 Notices

For routine communications regarding the Service, including account, subscription, support, and operational matters, we may contact you through your registered email address or through the Thodar application.

Formal legal notices intended to invoke legal rights or obligations under these Terms should be addressed to Indraveen Technologies and may be delivered through an appropriate legally recognized method of service. Our official email address for correspondence regarding such matters is:

Email: support@indraveentech.in

Nothing in this section limits any method of service or delivery that may be permitted or required under applicable law.

15.6 Language

These Terms are written in English. If we provide a translation (such as Tamil), the English version shall prevail in case of any conflict or ambiguity.

15.7 Relationship

Nothing in these Terms creates any partnership, joint venture, agency, or employment relationship between you and Indraveen Technologies. You are an independent user of the Service.

15.8 Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights except as expressly stated. Our service providers (Razorpay, Neon, Railway, Cloudflare, etc.) are not parties to these Terms.

15.9 Export Compliance

You agree to comply with all applicable export control laws and regulations. You may not use the Service if you are located in a country subject to international sanctions.

15.10 Government Users

If you are a government entity in India, these Terms apply to your use of the Service unless a separate written agreement or procurement contract between you and Indraveen Technologies expressly provides otherwise.

16. CONTACT INFORMATION

If you have any questions, concerns, or complaints about these Terms or the Service, please contact us:

Indraveen Technologies

Business Location: Selaiyur, Chennai - 600073, Tamil Nadu, India

Business Contact: +91 79047 54545

Email: support@indraveentech.in

For Data Protection Matters:
Praveen Manickavasagam, Proprietor
support@indraveentech.in

For Payment Issues:
support@indraveentech.in

We typically respond within 1–2 business days during business hours, Monday to Saturday, 10:00 AM – 6:00 PM IST.

Privacy-related grievances will be handled in accordance with the timelines described in our Privacy Policy.

ACKNOWLEDGMENT

BY CREATING AN ACCOUNT, INSTALLING THE APP, OR USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT ACCESS OR USE THE SERVICE.

END OF TERMS OF SERVICE